I moved one of my domains recently and during the process learned a few things which may help you if you decide to move domains yourself.
This is what I learned during this process.
1. Privacy protections services need cancellation
My website domain in the previous website registrar had privacy protection services on. So although I completed everything I thought I should in relation to moving my domain, I was surprised to get an email after the process was started reporting that the process failed.
Following up on this, and it took a while to figure it out, I figured out that I need to turn the privacy protection services off for that domain. An email was going to the privacy protection services meant for me that did not reach me as that email wasn’t being forwarded to me to protect me from spam email and the like.
I had to perform a cancellation process with the privacy protection services company in order to resolve this. The privacy protection services company were a third party with a different website of their own.
It was also implied that if I changed my mind after this whole process that I would have to buy privacy protection services with them again if I needed privacy protection. I think that this is a disgusting business practice.
There wasn’t an option that simply put the privacy protection “on hold for the moment” while I tried something else. It was an “all or nothing” thing. Privacy protection with them was per domain name per year and I had paid for a number of years in advance. If I went ahead with my cancellation it would be for the reminder of the paid for period and I also did not get a refund for that time either. Then if I changed my mind and want privacy protection I would need to purchase it again. Now you may understand why I think that is a disgusting business practice.
2. Obtain log-in information to do the cancellation process for the privacy protection services
No prizes for guessing who couldn’t remember his log-in details to get into this privacy protection services website. So after completing a few different time consuming exercises to get my account number, the associated email address (down through the years I have had a few domains and a number of email addresses, no doubt you are the same), I was able to reset my associated password, get into the privacy protection services website, access my customer area and complete the cancellation process for the privacy protection services.
There were loads of obstacles that were time consuming to overcome for what in my opinion should have been a simple exercise. I had been a customer of them for a number of years and had renewed domains/privacy services. Those tasks were way easier to do.
If those tasks had as many time consuming obstacles to purchase in the first place, I would never have brought the domains and privacy services with them, full stop.
3. Old email address had to used
I then discovered that the contact email addresses for my website domain were associated with an old email address that I had not used for a long time. So I had to go to that email supplier and go through a process to retrieve the associated email details. This took some time, however was successfully completed.
4. Website ‘who-is’ email addresses
I then added that email address to my email client, so that I can receive and send emails from my laptop. Once done, I successfully tested it by sending a test email to it and receiving that test email. I then successfully sent a test email from it to another one of my email accounts. When moving website domains, my understanding now is that website registrars can only use the email addresses specified in the ‘who is’ database. This of course is for good security reasons.
When emails are sent to these addresses, you may have to click links on it, to confirm that you actually got the email. If you do not do the next expected action (because you never got the email), nothing else happens. This of course is for good security reasons. One being to prevent a wrong party moving your domain elsewhere.
5. Corrective actions
I then reverted back to the email saying that the website domain transfer failed. It said I had two options. One was to re-try the process. In order to re-try the process, it requested that I send an email to them requesting this. I forwarded the email that they sent me adding my request at the top. I then went away for a few hours expecting when I returned to this, that the next stage would be done. There is nothing worst than waiting for the kettle to boil when it does not, so I decided the best course of action would be to do something else.
So, a few hours later I checked things including my emails. There was nothing in connection with this. I then logged into my area within the new website registrar area and did more exploring.
This time round, when I clicked on a click, it jumped me into a send email area with ‘domain name transfer’ or something similar as the email subject. I thought, why not, and sent an email via this path, in case the other email somehow ended up in the wrong place.
6. The time now was after midnight and the next day was going to be busy
It was after midnight here, and the next day was going to be busy doing other things, so I left it then. I then retired for the night.
The next morning when I logged in, I could see that things had happened, however were not complete. I now had the option to send myself an verification email to one of the emails specified on ‘who is’.
I did this two or three times, however I did not receive that verification email. I did other things hoping that maybe 15 minutes later that email would be sitting there for me. It was not.
I then sent an email to the new website registrar explaining what I had done. There are a number of reasons why an email may not make it in less than a few minutes, that being the nature of the internet.
7. Do other things
I then spent the day doing other things. When I logged in about 10 hours later, I saw process. It was almost done. I just had to go to my current website registrar and approve the process so that the domain would transfer sooner rather than the default 5 day wait.
I did not want to wait 5 days as I had waited until nearly the end of my current period. The option within their website to accept or decline the transfer was not so easy to find.
It took a bit of exploring to find the option. Anyway I found it, clicked on it, confirmed I wanted to accept the transfer and clicked a confirm button.
Once clicked, a message appeared on the top right hand side reporting that the transfer domain process would be done as soon as possible, and saying that I should allow 15 minutes for it to complete.
8. Website Domain transferred successfully to another registrar
I waited a few minutes. I then looked at the current version of ‘who is’ and saw that the registrar details referred to the new registrar and that the website domain expiry date was a year in the future. Job done. Happy days. 🙂
The process at the “from” domain registrar for this process gets a very low mark in my opinion for their end of this whole process. The process was not intuitive and was not user friendly and took a lot of exploring to figure out things.
Now I get that domain registrars do not like people moving to other domain registrars however individual domain registrars in my opinion should make their ends of this process as efficient as possible and as simple as possible from the point of view of someone either moving to them or away from them. Just saying.
9. This could act as a checklist when moving website domains in the future
I now know what needs to be done when I transfer my other website domain name later in the year. It is the fact that transferring website domains from one website registrar to another is not something I do too often, like not even once every 10 ten years I was expecting the process to be smoother. Anyway, it is now done and lessons have been learned.
I hope that if you are moving a website domain from one registrar to another that you find this information useful and that the process for you is way smoother and way more user friendly and way more intuitive.
10. Why I moved my domain
I moved my domain over to Domain Cost Club. The reason is simple, as a member there, I enjoy really good pricing for domains I purchase using them.
This pricing is likely to be way cheaper than what you currently pay for domain registration yourself assuming of course that you registrar your domains using normal retail pricing.
I recommend that you read my Why would you become a Domain Cost Club Member? article which is my review of Domain Cost Club which outlines a number of good reasons why you should become a member.